Job title: OFFICE OPERATIONS MANAGER - Travel & Tourism (Holiday Lettings)
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Location: Whitby - North Yorkshire
Job published: 27 Apr 2022
Job ID: 32282

Job Description

Office Operations Manager required within the Travel & Tourism Industry for the UK’s largest cottage and holiday lettings company’s to be based in their Regional Office in Whitby in North Yorksire

The Office Operations Manager in the regional operations team will see you taking responsibility for an office which provides an essential service to property lettings homeowners; the managed service takes the stress away from letting out clients’ holiday homes, taking care of cleaning, maintenance, check in – you name it, you and your team will simplify the process and take the pressure away from property let owners.

The Travel & Tourism Office Operations Manager with Holiday Lettings will in brief: -

  • Report to the Regional Manager, you’ll be responsible for the teams across a specific geographic patch around the Whitby area, which is positioned within some of the company’s high-density areas when it comes to holiday properties.
  • You’ll be responsible for managing a team to deliver operational excellence at a local level, in a role which will see you trusted to implement new ways of working and enhance working practices, as well as managing the day-to-day operations.
  • The Regional Operations Team is responsible for delivering Operational Excellence to Owners and Guests, at a local level through ensuring consistent operational standards when it comes to cleanliness, maintenance, service delivery and guest check-in, and it will be your role to motivate your teams to deliver a passionate, customer-focused strategy that accommodates the needs of home-owners and guests.


Regional Operations presents one of the biggest growth opportunities available within this leading holiday lettings company and they are building a team of commercially savvy, operationally minded, and ambitious people to help them to fulfil their potential. This is a genuinely exciting role for an operationally focused team member who enjoys building fantastic teams which delight owners and guests through amazing local service delivery.


Benefits of working as a Travel & Tourism Office Operations Manager with Holiday Lettings include: -

  • Competitive basic salary.
  • Working 5 days per week between Monday to Saturday with a day off in Lieu when having worked a Saturday.
  • 25 days holiday plus all Bank Holidays, 33 Day Paid Annual Leave.
  • Other excellent staff benefits including staff travel discounts etc;


Suitable candidates for this Travel & Tourism Office Operations Manager with Holiday Lettings will be able to demonstrate: -


  • Experience in a service sector in a similar role managing teams within sectors such as Travel & Tourism, managed services, facilities management, holiday resorts and holiday parks
  • Experience leading operational change
  • Adaptability and a passion for taking the initiative in a fast-paced and ever-changing work environment
  • Demonstrable experience of making decisions using data to drive change
  • Analytical thinking and a comfort in “failing fast” through experimentation
  • A creative approach to operational problem solving, with tangible examples
  • The ability to prioritise and deliver a project from beginning to end, irrespective of external factors and pace
  • Adaptability and a passion for taking the initiative in a fast-paced and ever-changing work environment
  • Due to the nature of this role, a full, clean driving license is also essential, as you’ll be expected to visit clients’ properties and will need the ability to be present in the offices that you’re responsible for on a regular basis


For more information about this unique and rare opportunity within the Travel & Tourism Industry as an Office Operations Manager in Whitby North Yorkshire and to find out more about this leading and most established cottage and holiday lettings company we are recruiting for please apply ASAP.