Account Director / Senior Account Manager

- Hybrid working 3 days in the Suffolk Head Office, 2 days at home so candidates to be living in Suffolk or Norfolk

- Excellent package, plus bonus
- You’ll also be provided with a Company Car, laptop and phone, plus discounts on some of their travel brands too.
- Working Monday to Friday with visits to your clients’ sites across the UK.

The role of Account Director / Senior Account Manager in brief:-

This role is for a commercially focussed, quick thinking and service obsessed leader. At a glance, you’ll be leading an agile team, with responsibility for working with key park owners that sit within the companies prestigious Specialist collections to maximise their commercial and strategic objectives that equate to a significant contribution to revenue within our business. 

• You’ll have responsibility for a set of high-profile park owners and, first and foremost, you’ll need to get to know them. How do they work? How are they performing? Where can we do better? It’s key that you can build a strong relationship through mutually beneficial interactions, so that you can provide an excellent service.
• You’ll need to be commercially astute with an infectious gravitas when visiting lodge and holiday parks settings and dealing with reputable and high-profile owners.
• You will lead and support the Specialist Account Management team, possess excellent organisational and leadership abilities to coordinate and lead account manager activity within the portfolio.
• You’ll be encouraged to use your creativity to get the best results, so this role presents that amazing mix of creativity and commerciality, where you will see how your ideas make a real difference to metrics, which you’ll demonstrate to the wider business on trading calls and through weekly, monthly and quarterly reports.
• You’ll know exactly how your parks are performing, due to both anecdotal and in-depth performance reporting.
• You’ll need to be a true advocate for CRM system (Salesforce) utilisation and drive this through the team every day, the importance of tracking activity, opportunities and risks is of paramount importance.

Put simply, the goal is to ensure the retention of clients and operators, promoting the importance of guest experience, facilitate further growth across new and existing locations whilst optimising current inventory.

Successful candidates for this unique Account Director / Senior Account Manager role within UK Travel & Tourism in the past have backgrounds in:-

The UK Travel, Tourism & Leisure industry ideally having worked in similar account manager / business development roles.

OR
Holiday Park Manager OR Holiday Resort Operations Manager that is looking for their next exciting career opportunity in the UK Travel & Tourism sector.

In addition we are looking for individuals that can demonstrate:-

- Experience in managing a team ideally of account managers
- Commercially focussed and performance improvement obsessed

- Laser focussed on KPI and target achievements and tracking 

- Confident at presenting to a mixed audience of seniority, through data and presentations

- Your communication skills are second to none

- You pride yourself on your ability to build rapport

- You understand the importance of networking and you’re constantly on the lookout for the next industry event to attend, or you’re looking at what our competitors are doing

- You’re comfortable working with analytical tools

- You’re driven by targets

- You’ve got excellent stakeholder management skills

- You’re passionate about travel and, in particular, UK holidays

- You’ll have had some experience of working within leisure/travel

Interested?
If you’re interested in discussing this Account Director / Senior Account Manager role for this leading and exceptionally well known UK Travel Brand please apply ASAP!

Account Manager required for a highly regarded and well established travel brand. This is an excellent and rare opportunity for an experienced Account Manager / Business Development Manager with excellent stakeholder management skills gained from working with key clients within the travel & tourism or hospitality industry. Excellent basic salary, company car, 10% personal bonus plus additional incentives to top up your income, plus other great benefits including working normal operational hours of Monday – Friday.

A brief insight in to what you’ll be doing as Travel & Tourism Account Manager:-

• You will develop and enhance the performance of your accounts, whether this is through making sure they’re being presented in the right way, that they are being promoted correctly and marketing them efficiently, which you’ll do by working with a range of internal stakeholders.
• You will provide mentorship, training and guidance to the travel sales agents representing your clients within your region as ultimately you will have accountability for the performance of their accounts.
• You’ll be encouraged to use your creativity to get the best results, so this role presents that amazing mix of creativity and commerciality, where you will see how your ideas make a real difference to the company’s metrics, which you’ll demonstrate to the wider business through weekly, monthly and quarterly reports.
• You’ll know exactly how your accounts are performing and be responsible for your account portfolio revenue, retention, growth and re-contracting of your portfolio of accounts.

Some benefits you’ll get as a Travel & Tourism Account Manager :-

• Office based in Suffolk.
• Working Monday - Friday 9am - 5pm!
• Excellent basic salary plus 10% bonus and incentives.
• Company car.
• 25 days holiday + 8 bank holidays. 
• Plus other great benefits.

What do I need to apply for the Travel & Tourism Account Manager: -

• The ideal candidate with have proven account management or business development experience with strong experience of doing so within the travel, tourism or hospitality industries or maybe you’re a Retail Travel Manager looking for their next step up to be an account manager.
• Commercial acumen.
• Excellent stakeholder and business development skills.

Interested?
For more information about this excellent career opportunity as a Travel & Tourism Account Manager for this Highly regarded and will known Travel Company we are recruiting for please apply ASAP. 

Office Operations Manager required within the Travel & Tourism Industry for the UK’s largest cottage and holiday lettings company’s to be based in their Regional Office in Windermere, Lake District.

The Office Operations Manager in the regional operations team will see you taking responsibility for an office which provides an essential service to property lettings homeowners; the managed service takes the stress away from letting out clients’ holiday homes, taking care of cleaning, maintenance, check in – you name it, you and your team will simplify the process and take the pressure away from property let owners.

The Travel & Tourism Office Operations Manager with Holiday Lettings will in brief be: -

• Managing teams to deliver excellent operations to our owners and guests, ensuring a consistently high quality when it comes to cleaning, maintenance and check-in on a daily basis.
• Delivering operational excellence through decision making that is led by data.
• Testing new products/features; you’ll collaborate closely with Service Delivery teams to test and roll out new features or products that address customer needs and enhance service.
• Working cross-functionally with other teams throughout the business to test best practice.
• Participating in large scale projects, both from a project management and an execution perspective; you’ll be involved in multiple projects, which you’ll have the ability to implement in a fast-paced environment
• Managing P&L to ensure that we’re delivering a profitable operation, in line with agreed budgets and targets
• Setting and monitoring KPI’s for the team as well as reporting back to the Head of Operations on regional KPI’s
• Setting team objectives and evaluating these on a monthly basis with each team member, culminating in a yearly performance review.
• Recruitment of new team members who share the company values and will deliver excellent customer service.
• Guest and owner management including complaints should they be escalated to you. 
  
  

Benefits of working as a Travel & Tourism Office Operations Manager with Holiday Lettings include: -
 

• Basic of between £30,000 - £33,000 dependant on experience.
• Working 5 days per week between Monday to Saturday with a day off in Lieu when having worked a Saturday.
• Option of Hybrid  home working 1 or 2 days at home.
• 25 days holiday plus all Bank Holidays, 33 Day Paid Annual Leave.
• Other excellent staff benefits including staff travel discounts etc;

Suitable candidates for this Travel & Tourism Office Operations Manager with Holiday Lettings will be able to demonstrate: -

• Experience in a service sector in a similar role managing teams within sectors such as Travel & Tourism, managed services, facilities management, hotel management, holiday resorts and holiday parks however candidates from other sectors will be considered.
• Experience leading operations teams.
• Due to the nature of this role, a full, clean driving license is also essential, as you’ll be expected to visit clients’ properties and will need the ability to be present in the offices that you’re responsible for on a regular basis

Interested?
For more information about this unique and rare opportunity within the Travel & Tourism Industry as an Office Operations Manager in Windermere and to find out more about this leading and most established cottage and holiday lettings company we are recruiting for please apply ASAP.

Excellent Hybrid career opportunity for a well versed luxury travel professional with experience in selling Canadian and USA luxury travel. You'll be working for one of the UK's most prominent and respected Luxury Tour Operators that have been established for over 25 years and that have won many coveted awards through the years. Offering an excellent basic salary plus both personal monthly commission and quarterly team bonus you’ll certainly be rewarded financially for your strong knowledge of North America & Canada. Working 5 days per week, Monday – Saturday (Saturdays around one a month with reduced hours of 9am – 4pm), 25 days holidays and all Bank Holidays off too! This is a Hybrid role working 3 days in their Manchester office and 2 days at home dealing with the travel trade and direct customers.

Business Development Manager required for an Award Winning and fast-growing, dynamic travel brand. This is a homebased role where you’ll be rewarded with a basic salary of up to £42,000 dependant on transferable skills and experience, alongside a 20% bonus scheme which is paid quarterly, company car or car allowance, 25 days holiday plus all bank holidays as well as other great benefits too, working normal office hours Monday – Friday. This is an ideal opportunity for an experienced business development or sales manager from either within the travel and tourism industry, having won new business in a consultative sales capacity within tour operating, airlines, transfers, hotels, travel management / business / corporate travel, events, educational & school travel, ground transport or hospitality.

A brief insight in to what you’ll be doing as a Business Development Manager within Travel & Tourism :-

• Achieve and exceed sales and KPI targets in line with your individual new business target.
• Develop and source new corporate sales opportunities through inbound lead follow-up and outbound methods (including cold calls, etc).
• Responsible for personal CRM pipeline management.
• Responsible for sales forecasts and analysis and presenting to Head of Sales.
• Responsible for producing bespoke quotes and proposals for prospective clients.
• Attending client external visits (conducting client presentations), attending trade shows and events.
• Overseeing/ assisting with formal bids and tenders within your sales remit.
• Assisting with the onboarding process for all new customers to ensure a smooth transition from sale to execution.
• Build strong working relationships, self-educate and research the marketplace to understand the needs of your target markets.
• Support the Head of Sales in collaboratively working with design and marketing teams to proactively build and improve on the sales collateral and processes.

Some benefits you’ll get as a Business Development Manager within Travel & Tourism :-

• Home based in Cheshire, Lancashire, Yorkshire, Derbyshire, Staffordshire, Warwickshire, Nottinghamshire, Merseyside, Cumbria, Leicestershire, Liverpool, Manchester or Birmingham.
• Basic £40,000 - £42,000 dependant on transferable skills and experience
• 20% bonus, paid quarterly.
• Company car / car allowance.
• Working normal office hours Monday – Friday 9am – 5pm.
• 25 days holiday + 8 bank holidays.  In addition, you are also permitted to take your birthday off, on them! (an extra day of annual leave on top of your allowance)
• Length of service awards with increased holiday allowance when you reach key milestones of 5, 8 and 10 years
• Plus other great benefits

What do I need to apply for this Business Development Manager opportunity within Travel & Tourism : -

• Superb new business sales experience gained from working within the travel industry such as tour operating, airlines, transfers, hotels, travel management / business / corporate travel, events, educational & school travel, ground transport or hospitality.
• Excellent telephone/ F2F manner and the ability to build rapport with customers at high level.
• Comfortable in approaching clients.
• Confident communicator (written and verbal).
• Ability to handle objections.
• Commercial acumen, including Microsoft Excel proficiency.
• Self-motivated with the ability to manage own time.
• Driven by goals and targets.

Interested?
For more information about this excellent career opportunity as a Business Development Manager for this Award-Winning Travel Company we are recruiting for please apply ASAP. 

Excellent and unique opportunity working for the UK's leading holiday lettings brand as a New Business Development Manager where you'll be responsible for developing new business around Devon – Based from your home office you will be responsible for winning new business across the area, working Monday – Friday, basic salary with uncapped OTE on average earning circa £40k - £45k, this is uncapped so you can earn much more, as other BDM's are plus you'll also be given a fully expensed company car, 25 days holiday plus all Bank Holidays with additional ad hock sales incentives through the months and quarters too!

A unique opportunity as both a Luxury Travel Consultant and Agency Sales Development Executive for a very well established, award winning and highly respected specialist luxury tour operator. Do you have Luxury Travel experience and looking for something that offers the ability to develop your career in to a retail travel agency sales capacity, where you can develop longstanding business relationships within the retail travel agency sales network across Scotland. Your primary role with be to act as a Luxury Travel Consultant selling everything to North America and Canada with time spent visiting travel agents and attending trade events and networking to further promote this luxury travel brand – Offering an excellent basic salary plus both personal monthly commission and quarterly team bonus you’ll certainly be rewarded financially for your strong knowledge of North America & Canada. Working 5 days per week, Monday – Saturday (Saturdays around one a month with reduced hours of 9am – 4pm), 25 days holidays and all Bank Holidays off too!