Strategic Partnerships Manager / Strategic Senior Account Manager - Airline / Aviation / Airports required for an Award Winning and fast-growing, travel brand. An excellent and rare opportunity for an experienced Airline or Airport Ground Operational professional with a sound knowledge of the airline, airport and ground travel operations industry or maybe you’re working within a B2B Account Management and/or Service Delivery role within the Aviation / Ground Transport sector. Hybrid working you'll be based in the Barcelona area with regular time spent at the company's Spanish Head Office and time spent with your airline account managers and their respective stakeholders. Basic EURO 55,000 – EURO 60,000 plus 25% personal bonus alongside Annual Company Bonus too, plus other great benefits including working normal operational hours of Monday – Friday.

The company has rapidly grown into a resilient business operating internationally across multiple sectors offering leading organisations from a diverse range of industries first class services to their passengers and staff.

This leading travel service and support brand are a fun and approachable group with a culture focused on autonomy and transparency, meaning that they work hard to make sure that you have what you need to get the job done and provide opportunities for you to grow in your career with them. This is an exciting opportunity for you to become part of their experienced Spanish based Account Management Commercial team within the Aviation / Airline commercial team.

Due to continued success the business have created this fantastic new opportunity for an enthusiastic and driven Aviation / Airline Account Manager / Senior & Strategic Partnerships Manager with experience and knowledge of strategy and operational service delivery with the Aviation / Airline / Airport / Ground Transport sectors based at Barcelona Airport / BCN.

A brief insight in to what you’ll be doing as a Strategic Partnerships Manager / Strategic Senior Account Manager (Airline / Aviation / Airports) :-

• To effectively and proactively manage client account structures, being the face of company.
• Identify business potential from partners, making recommendations to secure and grow revenue maximising sales and enhancing margin against budget.
• Assist with the development of the sales and operations function, making recommendations for improving processes and services.
• Lead, direct and develop the airline / aviation partnership / account management team in order to help execute the business strategy and optimise performance.
• Take appropriate action to eliminate / minimise company exposure (financial and/or reputation) in any situation.
• Play a key part in assisting company achieve targeted sales/revenue intakes.
• Establish good communication links with partner contacts creating a professional image through knowledge of the client, client contacts and client business
• Build and sustain effective professional strategic relationships with key stakeholders/decision makers from assigned client base and meeting with clients regularly.
• Prepare account development plans for short, medium and long-term strategy for assigned client portfolio
• Provide support and escalation point for client and customer issue resolution
• Stay abreast of industry development and changes and utilise that knowledge to become a trusted advisor
• Work collaboratively with the Sales team and Implementation Project Managers to ensure regular communication and implementation plans are managed effectively to bring new clients on board
• Act as the escalation point for Partnership Managers / Executives when concerns and/or complaints are raised, attending, or supporting the Partnership Managers / Executives at client meetings where deemed support is required or action plans need developing
• Working on the retention, contract negotiation and contract extension of an assigned client portfolio
• Measure the performance of individuals within your team against both personal and business goals and agree quarterly action plans to support the achievement of such objectives.

Some benefits you’ll get as a Strategic Partnerships Manager / Strategic Senior Account Manager (Airline / Aviation / Airports) :-

• Hybrid working to support a positive work-life balance with regular time spent with you airline stakeholders at BCN and the business Barcelona office.
• Working Monday - Friday 9am - 5pm!
• Basic Euro 55,000 – EURO 60,000 + 25% bonus
• Share in their success – annual company performance bonus scheme
• 25 days holiday + 8 bank holidays.  In addition, you are also permitted to take your birthday off, on them! (an extra day of annual leave on top of your allowance)
• Length of service awards with increased holiday allowance when you reach key milestones of 5, 8 and 10 years
• Plus other great benefits

What do I need to apply for the Strategic Partnerships Manager / Strategic Senior Account Manager (Airline / Aviation / Airports) : -

• You will have at least 5 years Airline and Airport Ground Operational Experience with a sound knowledge of the airline and travel ground operations industry in Spain or currently work within a B2B Account Management and/or Service Delivery role within the Aviation / Ground Transport sectors.
• People management / development experience with proven ability to lead and motivate
• Proven commercial background with keen sales/business approach in order to reduce company exposure
• Excellent communication, influencing, negotiating and presentation skills with outgoing personality, with great sense of humour
• Strong commercial acumen with ‘Customer First’ mentality
• Numerate with analytical skills, including being proficient in Excel to evaluate client trends and provide effective insights
• Superb customer relationship and rapport-building skills, and role model for adopting the company’s values

Interested?
For more information about this excellent career opportunity as a Strategic Partnerships Manager / Strategic Senior Account Manager (Airline / Aviation / Airports) based in Barcelona / Spain for this Award-Winning Travel Company we are recruiting for please apply ASAP. 

Travel Customer Services Consultant required on a part time basis working 22.5 hours a week for the UK’s leading, largest and most established specialist travel company within staycation and holiday rentals based in their Keswick Operations Office. Working as a Property Assistant ensuring guest experience offers excellent quality and service through managing relationships with suppliers such as housekeepers and cleaners, plus other 3^rd party suppliers.

What will I be doing as a Travel Customer Services Consultant:-

• You’ll be Reporting to the Regional Operations Manager, you’ll ensure properties meet their high cleanliness standards, working with third-party cleaning teams to create outstanding guest experiences.
• You’ll play a key part in maintaining operational excellence across their portfolio in and around Keswick.
• This role is perfect for someone who thrives in a hands-on, fast-paced environment and enjoys building strong local teams that deliver exceptional service.
• Manage and support a team of third-party cleaners
• Set and maintain high cleaning standards across properties, and ensuring cleaners are appropriately trained.
• Ensuring guest feedback on cleanliness is addressed appropriately.
• Liaise with property owners to suggest improvements
• Ensuring there is an appropriate supply of cleaners, for both present and future needs.
• Use data to drive quality, efficiency, and cost improvements

Benefits of the Travel Customer Services Consultant role : -

• £12,94 per hour
• Working 22.5 hours a week, 9am - 5pm -Mon – Sat – You must be able to work Saturdays.
• 25 days holidays plus bank holidays – pro rated.
• Casual dress.
• Access to travel discounts for you, friends, and family
• Perkbox membership – enjoy shopping perks, discounts & treats
• The company invest in your career growth with ample opportunities for development across Europe.
• Support via MetLife for personal wellbein
• Long service rewards and refer-a-friend bonuses

What do I need to apply for the Travel Customer Services Consultant role : -

• Ideally you will have experience of working within a customer services, housekeeping or cleaning role however we will consider individuals that are looking for their first career opportunity within the travel & tourism industry.
• A full, clean UK driving licence
• High attention to detail and a passion for quality
• Proactive and adaptable, with a creative approach to problem-solving
• Confident using data to inform decisions 

Interested?
For more information about this Travel Customer Service Consultant role and to find out more about this leading cottage and holiday let company we are recruiting for in Keswick please apply ASAP.

Excellent and unique opportunity working for the UK's leading holiday lettings brand as a New Business Development Manager where you'll be responsible for developing new business in the Bath and Bristol areas you will be responsible for winning new business across the area, working Monday – Friday, basic salary with uncapped OTE on average earning circa £45k - £50k, this is uncapped so you can earn much more, as other BDM's are plus you'll also be given a fully expensed company car, 25 days holiday plus all Bank Holidays with additional ad hock sales incentives through the months and quarters too! THIS IS A 9 MONTH MATERNITY COVER CONTRACT

Hotel Product Executive required for an Award Winning and fast-growing, travel brand. An excellent and rare opportunity for an experienced Travel & Tourism / Tour Operating OR Hotel Product and Contracting Executive with a sound knowledge of sourcing, contracting and negotiating hotel suppliers across Central, Eastern & possibly Northern Europe. This excellent opportunity offers homebased working in the UK with business travel to Central, Eastern & possibly Northern Europe to meet your suppliers. Basic of £30k - £35k, Annual Company Bonus, plus other great benefits including working normal operational hours of Monday – Friday.

The company has rapidly grown into a resilient business operating internationally across multiple sectors offering leading organisations from a diverse range of industries first class services to their passengers and staff.

This leading travel service and support brand are a fun and approachable group with a culture focused on autonomy and transparency, meaning that they work hard to make sure that you have what you need to get the job done and provide opportunities for you to grow in your career with them.

This is an exciting opportunity for you to become part of their experienced Supply & Procurement commercial team and be responsible for managing hotel supplier relationships through dedicated territories. Developing existing partnerships, harvesting new technical opportunities and negotiating best value solutions for the companies clients.

A brief insight in to what you’ll be doing as a Hotel Product Executive:-

• Build structured and managed hotel supplier relationships that balance long-term objectives with shorter-term requirements and leverage the value of each supplier towards the needs of the Company and the end customer.
• Manage country specific hotel supply with the support of a dedicated internal Hotel Relations Department
• Continuously profile the external hotel supply market to understand the influences of competition, technology, legislation, supply and demand.
• Develop a detailed understanding of the hotel supply base within the country assigned.
• Ensure that there is a robust network of hotel suppliers in terms of coverage, scale and quality to meet the requirements of the business by carrying out regular appraisals of the network and undertaking supplier recruitment as required.
• Manage and maintain the hotel supplier database and systems to ensure that data and information relating to supplier current and accurate.
• Ensure that the hotel supplier is equipped with the relevant knowledge and instructions relating to the companies expectations of service and conduct so that they can adhere to client requirements and undertake bookings in line with the required service levels.
• Support the Head of Supply - Accommodation and wider management team with the competitive tendering processes for new and existing client accounts.
• Ensure customer complaints and invoice queries are addressed with the relevant hotel supplier in a timely and professional manner.
• Negotiate rates with hotel supply chain in line with client rate agreements
• Ensure commission agreements are in place and commission is obtained on all CMAC hotel bookings where possible
• To drive and implement all integration opportunities to create efficiencies internally and externally.

• Work with the operations team to ensure the business is using hotel supply partners that are offering the best commercial agreements to increase company profit through lower rates or higher commission levels
• Analyse, review, and report Management Information based on KPI and objectives to external suppliers and Head of Supply - Accommodation.
• Work closely with internal departments to keep current with any service delivery issues; and keep them up to date clearly and concisely, with the current supplier situation in your areas of responsibility
• To meet and exceed the SLA and KPI department requirements
• Additional languages are preferred specifically German, French, Greek, Spanish and Italian

Some benefits you’ll get as a Hotel Product Executive:-

• Homebased working to support a positive work-life balance with business trips to Central, Eastern & possible Northern Europe
• Working Monday - Friday 9am - 5pm!
• Circa £30k - £35k basic dependant on skills and experience
• Share in their success – annual company performance bonus scheme
• 25 days holiday + 8 bank holidays.  In addition, you are also permitted to take your birthday off, on them! (an extra day of annual leave on top of your allowance)
• Length of service awards with increased holiday allowance when you reach key milestones of 5, 8 and 10 years
• Plus other great benefits

What do I need to apply for the Hotel Product Executive: -

• The ideal candidate with have proven hotel supplier contracting experience gained from working as a Product Manager, Product Executive or Contractor within the travel & tourism industry having worked for a Tour Operator, Business / Corporate Travel Management Company or other travel business.
• Candidates will also be considered that have worked for a hotel in the commercial and revenue team or that are a hotel general manager looking for that unique career opportunity!
• Negotiation skills with the ability to secure favourable hotel supplier agreements.
• Strong relationship management skills, with a proven track record of building and maintaining supplier partnerships.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Additional languages are preferred specifically German, French, Greek, Spanish and Italian. 

Interested?
For more information about this excellent career opportunity as a Hotel Relations & Product Executive for this Award-Winning Travel Company we are recruiting for please apply ASAP. 

Global Supply Expansion Manager required for an Award Winning and fast-growing, travel brand. An excellent and rare opportunity for an experienced Travel & Tourism / Tour Operating Product and Contracting Manager with a sound knowledge of sourcing, contracting and negotiating ground transport suppliers such as rail operators, coach operators, bus and taxi companies. This excellent opportunity offers homebased working in the UK with business travel to Central & Eastern Europe to meet your suppliers. Basic of Circa £40k, Annual Company Bonus, plus other great benefits including working normal operational hours of Monday – Friday.

The company has rapidly grown into a resilient business operating internationally across multiple sectors offering leading organisations from a diverse range of industries first class services to their passengers and staff.

This leading travel service and support brand are a fun and approachable group with a culture focused on autonomy and transparency, meaning that they work hard to make sure that you have what you need to get the job done and provide opportunities for you to grow in your career with them. This is an exciting opportunity for you to become part of their experienced Supply & Procurement commercial team and be responsible for identifying, vetting, and onboarding new transport suppliers worldwide, ensuring that the company continues to offer high-quality and reliable services across all operational regions.

A brief insight in to what you’ll be doing as a Global Supply Expansion Manager:-

• Lead the identification of potential suppliers (ground transport) in new and existing markets
• Perform market research to understand supply chain dynamics in target regions, identifying opportunities and challenges in expanding the company’s service network.
• Negotiate contracts with new suppliers, ensuring favourable terms for the business while adhering to company standards
• Ensure that there is a robust network of transport suppliers in terms of coverage, scale and quality to meet the requirements of the business by carrying out regular appraisals of the network and undertaking supplier recruitment as required.
• Manage and maintain the supplier database and systems to ensure that data and information relating to supplier current and accurate.
• Ensure that the supplier is equipped with the relevant knowledge and instructions relating to our expectations of service and conduct so that they can adhere to client requirements and undertake bookings in line with the required service levels.
• Support the Global Head of Supply and wider management team with the competitive tendering processes for new and existing client accounts.
• Ensure customer complaints and invoice queries are addressed with the relevant supplier in a timely and professional manner.
• Build and maintain strong, collaborative relationships with suppliers. Work proactively to resolve any issues, and regularly evaluate supplier performance.
• To drive and implement all integration opportunities to create efficiencies internally and externally.
• Track and report key performance indicators (KPIs) related to supply expansion, including supplier performance, cost savings, and operational efficiency.
• To meet and exceed the SLA and KPI department requirements
• Additional languages would be an advantage specifically German, French, Greek, Spanish or Italian.

Some benefits you’ll get as a Global Supply Expansion Manager:-

• Homebased working to support a positive work-life balance with business trips to Central & Eastern Europe
• Working Monday - Friday 9am - 5pm!
• Circa £40k basic dependant on skills and experience
• Share in their success – annual company performance bonus scheme
• 25 days holiday + 8 bank holidays.  In addition, you are also permitted to take your birthday off, on them! (an extra day of annual leave on top of your allowance)
• Length of service awards with increased holiday allowance when you reach key milestones of 5, 8 and 10 years
• Plus other great benefits

What do I need to apply for the Global Supply Expansion Manager: -

• The ideal candidate with have proven ground supplier contracting experience gained from working as a Product Manager or Contractor within the travel & tourism industry having worked for a Tour Operator, Business / Corporate Travel Management Company or other travel business.
• Proven experience in global supply chain management ideally with rail operators, coach operators, bus and taxi companies.
• Strong understanding of international market dynamics and the ability to work across diverse regions and cultures.
• Exceptional negotiation skills with the ability to secure favourable supplier agreements.
• Strong relationship management skills, with a proven track record of building and maintaining supplier partnerships.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Additional languages are preferred specifically German, French, Greek, Spanish and Italian. 

Interested?
For more information about this excellent career opportunity as an Global Supply Expansion Manager for this Award-Winning Travel Company we are recruiting for please apply ASAP. 

Airline / Aviation Partnerships Account Manager required for an Award Winning and fast-growing, travel brand. An excellent and rare opportunity for an experienced Airline or Airport Ground Operational professional with a sound knowledge of the airline, airport and ground travel operations industry or maybe you’re working within a B2B Account Management and/or Service Delivery role within the Aviation / Ground Transport sector. Hybrid working you'll be based in the North West of England with your home office in Manchester, Lancashire or Cheshire with regular time spent at the company's Head Office and time spent with your airline account stakeholders. Basic up to £40k, company car / car allowance, 20% personal bonus alongside Annual Company Bonus too, plus other great benefits including working normal operational hours of Monday – Friday.

The company has rapidly grown into a resilient business operating internationally across multiple sectors offering leading organisations from a diverse range of industries first class services to their passengers and staff.

This leading travel service and support brand are a fun and approachable group with a culture focused on autonomy and transparency, meaning that they work hard to make sure that you have what you need to get the job done and provide opportunities for you to grow in your career with them. This is an exciting opportunity for you to become part of their experienced UK-based Account Management team within the Aviation / Airline commercial team.

Due to continued success the business have created this fantastic new opportunity for an enthusiastic and driven Aviation / Airline Account Manager with experience and knowledge of operational service delivery with the Aviation / Airline / Airport / Ground Transport sectors based in North West England.

A brief insight in to what you’ll be doing as an Airline / Aviation Partnerships Account Manager:-

• You will be the first point of contact for existing airline clients within your portfolio and be focussed on delivering an efficient, high-quality service always.
• Establish good communication links with airline partner contacts being the face and ambassador of the company in a hybrid working capacity working as well on site at the airport creating a professional image through your knowledge of the client, client contacts and client business.
• Schedule and attend client meetings with appropriate regularity and delivering valued and effective updates and information that is reflected in customer feedback.
• Actively seek out new forms of productive, profitable revenue streams.
• Prepare account development plans for short, medium and long-term strategy for assigned client portfolio.
• Co-ordinate the involvement of internal stakeholders from service delivery, finance, supplier relations and product to ensure customer needs and expectations are met.
• Proactively monitor and assess client trends and internal and external KPIs to provide comprehensive insight and help to drive best practices.

Some benefits you’ll get as an Airline / Aviation Partnerships Account Manager :-

• Hybrid working to support a positive work-life balance with regular time spent with you airline stakeholders and the business Head Office.
• Working Monday - Friday 9am - 5pm!
• Up to £40k basic dependant on skills and experience + 20% bonus
• Company car / allowance
• Share in their success – annual company performance bonus scheme
• 25 days holiday + 8 bank holidays.  In addition, you are also permitted to take your birthday off, on them! (an extra day of annual leave on top of your allowance)
• Length of service awards with increased holiday allowance when you reach key milestones of 5, 8 and 10 years
• Plus other great benefits

What do I need to apply for the Airline / Aviation Partnerships Account Manager: -

• The ideal candidate with have proven Airline and Airport Ground Operational Experience with a sound knowledge of the airline and travel ground operations industry or currently work within a B2B Account Management and/or Service Delivery role within the Aviation / Ground Transport sectors.
• Experience in providing clients with continuous improvement initiatives and will be competent in providing proactive ongoing reporting analysis.
• The successful candidate will be able to demonstrate a clear capability of customer relationship management and rapport-building skills within airport / aviation areas.

Interested?
For more information about this excellent career opportunity as an Airline / Aviation Partnerships Manager for this Award-Winning Travel Company we are recruiting for please apply ASAP.