Housekeeping Coordinator required on a part time basis to work either 30 hours OR 22.5 hours per week per week for the UK’s leading, largest and most established specialist travel company within staycation and holiday rentals based in their Keswick Regional Office.

What will I be doing as a Housekeeping Coordinator :-

• You’ll be responsible for managing direct and 3rd party cleaning teams to deliver operational excellence at a local level, in a role where the company invite your opinion on new ways of working and enhancements to working practices.
• Managing a team of direct and 3rd party cleaners to deliver excellent operations to property owners and guests, ensuring a consistently high quality when it comes to cleaning
• Ensure there is an appropriate supply of cleaners, for both present and future needs
• Ensuring all cleaners are appropriately trained
• Building a strong employer/contractor brand locally.
• Using data to inform how the company deliver and optimise quality, reliability and cost of service delivery.

Benefits of the Housekeeping Coordinator : -

• Full Time Basic salary equivalent of £20,020 – Based on 30 hours this equates to £17,160 or 22.5 hours at £12,870.
• Working around normal office operations Monday – Saturday.
• Full time equivalent of 25 days holiday, plus all bank holidays, circa 33 Days paid annual leave a year.
• Annual Company Bonus.
• Other excellent staff benefits including staff travel discounts etc;

What do I need to apply for the Housekeeping Coordinator role : -

• Ideally you will have experience of working within an administration and customer services role within a similar role such as housekeeping coordinator, lettings assistant for an estate agency or within property management however we will consider individuals that have worked in other fields of the travel & tourism or hospitality industry as well as individuals that are looking for their first career opportunity within the travel & tourism industry.
• You’ll have strong IT and organisational skills.
• You’ll be able to demonstrate an ability to deliver excellent customer services.
• You’ll be able to work well within a team with strong attention to detail and problem-solving skills.

Interested?
For more information about this Travel Customer Services and Operations Consultant role and to find out more about this leading cottage and holiday let company we are recruiting for please apply ASAP.

Travel Sales Administrator required to join the UK’s leading, largest and most established specialist travel company within staycation and holiday rentals based in their Whitby Regional Office.

What will I be doing as a Travel Sales Administrator :-

• You’ll be responsible for delivering a professional, efficient and quality sales and support service to all existing and new rental property owners and agencies, in line with the company process/procedure and relevant quality, contractual and legislative requirements
• To contribute to the delivery of the property recruitment, property management service, property retention and sales plans through the retail strategy
• Working alongside the local Business Development Managers, other Regional Offices, property recruitment team and Owner Marketing team, implement any potential new owner (PNO) activity locally to deliver the company/regional targets
• Assist with the sales of the ‘Property Management Service’ function to new & existing owners
• Ensure owner queries are resolved efficiently and effectively in excess of expectations
• Assist in all ‘Property Management Service’ duties which include dealing with property owners, caretakers, tradesmen & ‘out of hours’ cover/calls on a rota basis
• Provide an efficient sales service to existing and new customers.
• Ensure customer satisfaction is met when dealing with complaints, resolution & after sales

Benefits of the Travel Sales Administrator role : -

• Basic salary of £20,020.
• Working normal office 5 days per week Monday - Saturdays (Saturdays on a Rota) with a day off in lieu when you work a Saturday. 
• 25 days holiday, plus all bank holidays, circa 33 Days paid annual leave a year.
• Annual Company Bonus.
• Other excellent staff benefits including staff travel discounts etc;

What do I need to apply for the Travel Sales Administrator role : -

• Ideally you will have experience of working within an administration and customer services role however we will consider individuals that are looking for their first career opportunity within the travel & tourism industry.
• You’ll have good IT skills
• You’ll be able to demonstrate an ability to deliver excellent customer services.
• You’ll be able to work well within a team with strong attention to detail and problem-solving skills.

Interested?
For more information about this Travel Sales Administrator role and to find out more about this leading cottage and holiday let company we are recruiting for please apply ASAP.

Property Maintenance Engineer required to join the UK’s leading, largest and most established holiday lettings operations team looking after their holiday rental portfolio across The South Lakes & Windermere area, a role which would see you taking responsibility for Maintenance providing an essential service to their homeowners; their managed service takes the stress away from letting out a holiday home, as the company take care of cleaning, maintenance, check in – you name it, they’ll simplify the process and take the pressure away.

Overview of the role of Property Maintenance position : -

• You’ll be responsible for holiday lettings property maintenance and repairs in and around The South Lakes and Windermere area.
• The Regional Operations Team is responsible for delivering Operational Excellence to their Owners and Guests, at a local level. This is achieved through ensuring consistent operational standards when it comes to cleanliness, maintenance, service delivery and guest check-in, and it will be your role to deliver maintenance excellence on every job you do.
• This is a genuinely exciting role for an operationally focused maintenance professional who enjoys offering a fantastic property maintenance and repair service which delight owners and guests through amazing local service delivery.

Benefits of working as a Property Maintenance Supervisor Engineer include: -

• Competitive Basic salary.
• Company annual bonus scheme
• You'll be provided with a Company Van & Fuel Card for business use.
• Working 5 days per week between 9am - 5pm Monday - Saturdays on a Rota.
• Out of Hours call duties - You can Opt in or Out.
• 25 days holiday plus all Bank Holidays, Circa 33 Days Paid Holiday a Year!
• Other excellent staff benefits including staff travel discounts, life assurance etc;

Suitable candidates for this Property Maintenance role will be able to demonstrate: -

• Understanding of DIY having ideally been a property repair worker, maintenance technician. maintenance engineer or building maintenance technician or similar roles within property repair and maintenance.
• The ability to prioritise and deliver a project from beginning to end, irrespective of external factors and pace
• Maintenance and General DIY skills and experience a MUST

Interested?

For more information about this Property Maintenance Engineer role and to find out more about this leading cottage and holiday let company we are recruiting for please apply ASAP. 

Property Housekeeping Coordinator – Based on the Isle of Arran for the UK’s leading and largest cottage and holiday lets company’s regional office.

The Property Housekeeping Coordinator will provide a courteous and efficient housekeeping service for holidaymakers and owners alike by arranging and supervising the servicing of their holiday let properties and to liaise with cleaners and owners alike on all matters relating to the managed service. The Property Housekeeping Coordinator will deliver a professional, efficient and quality sales and support service to all existing and new holiday rental property owners and caretakers, in line with the companies service promise, company process/procedures and relevant quality, contractual and legislative requirements ensuring the contribution to the delivery of the property management service & property retention plans.

The Property Housekeeping Coordinator will in brief: -

• Assist with the sales of the ‘Property Management Service’ function to new & existing holiday lettings owners 
• To source & interview new cleaners as required for all properties covered under the managed service contract
• To inform caretakers of their duties by telephone/email and in some cases, organise last minute cover for late bookings.
• To arrange cover for those cleaners on holiday.
• To undertake regular, 4 weekly checks of all properties to ensure they are presented to the highest possible standards and to make note of any shortfalls to address within the office
• To complete all health & safety checks within each property as per company guidelines
• To complete a report if necessary to highlight areas of concerns in order to record the matter.
• To make a copy of the report and give to the caretaker.
• To discuss any shortfalls with the caretaker and to arrange a review at a future date.
• To review questionnaires and act upon any. 
• Assist in responding to comments/complaints from guests regarding housekeeping issues and arrange compensation where necessary, with prior consultation with your manager.
• To ensure all linen is recorded for each property, clearly marked and signed out to the allocated caretaker.
• To ensure that caretakers are allocated ‘Housekeeping keys’ and ensure the key report is maintained & up to date.
• To report to the maintenance department any necessary works required, i.e. carpet cleaning, window cleaning, gardening, rubbish collection etc. and log the same on the printed reports.
• To liaise with owners should they have any concerns about our housekeeping service.
• Be designated with on-call duties on a rota basis 

Benefits of working as a Property Housekeeping Coordinator include: -

• Basic salary plus standard rate of pay while on-call.
• Work 37.5 hours per week based on 5 days Monday - Saturday around 9am – 5pm.
• 25 days holiday.
• Other excellent staff benefits including staff travel discounts etc;

Suitable candidates for this Property Housekeeping Coordinator role will be able to demonstrate: -

• Experience in a service sector in a similar role having worked in estate agency lettings, managed services, holiday resorts and holiday parks
• Proven track record of successfully dealing and resolving customer issues
• IT Literate with good working knowledge of MS Word, Excel, and Outlook
• Professional and credible demeanour
• Excellent organisational skills
• Face to face conflict resolution skills
• Ability to build relationships

Interested?
For more information about this Property Housekeeping Coordinator role and to find out more about this leading cottage and holiday lettings company we are recruiting for please apply ASAP.