Office Operations Manager required within the Travel & Tourism Industry for the UK’s largest cottage and holiday lettings company’s to be based in their Regional Office in Windermere, Lake District.

The Office Operations Manager in the regional operations team will see you taking responsibility for an office which provides an essential service to property lettings homeowners; the managed service takes the stress away from letting out clients’ holiday homes, taking care of cleaning, maintenance, check in – you name it, you and your team will simplify the process and take the pressure away from property let owners.

The Travel & Tourism Office Operations Manager with Holiday Lettings will in brief be: -

• Managing teams to deliver excellent operations to our owners and guests, ensuring a consistently high quality when it comes to cleaning, maintenance and check-in on a daily basis.
• Delivering operational excellence through decision making that is led by data.
• Testing new products/features; you’ll collaborate closely with Service Delivery teams to test and roll out new features or products that address customer needs and enhance service.
• Working cross-functionally with other teams throughout the business to test best practice.
• Participating in large scale projects, both from a project management and an execution perspective; you’ll be involved in multiple projects, which you’ll have the ability to implement in a fast-paced environment
• Managing P&L to ensure that we’re delivering a profitable operation, in line with agreed budgets and targets
• Setting and monitoring KPI’s for the team as well as reporting back to the Head of Operations on regional KPI’s
• Setting team objectives and evaluating these on a monthly basis with each team member, culminating in a yearly performance review.
• Recruitment of new team members who share the company values and will deliver excellent customer service.
• Guest and owner management including complaints should they be escalated to you. 
  
  

Benefits of working as a Travel & Tourism Office Operations Manager with Holiday Lettings include: -
 

• Basic of between £30,000 - £33,000 dependant on experience.
• Working 5 days per week between Monday to Saturday with a day off in Lieu when having worked a Saturday.
• Option of Hybrid  home working 1 or 2 days at home.
• 25 days holiday plus all Bank Holidays, 33 Day Paid Annual Leave.
• Other excellent staff benefits including staff travel discounts etc;

Suitable candidates for this Travel & Tourism Office Operations Manager with Holiday Lettings will be able to demonstrate: -

• Experience in a service sector in a similar role managing teams within sectors such as Travel & Tourism, managed services, facilities management, hotel management, holiday resorts and holiday parks however candidates from other sectors will be considered.
• Experience leading operations teams.
• Due to the nature of this role, a full, clean driving license is also essential, as you’ll be expected to visit clients’ properties and will need the ability to be present in the offices that you’re responsible for on a regular basis

Interested?
For more information about this unique and rare opportunity within the Travel & Tourism Industry as an Office Operations Manager in Windermere and to find out more about this leading and most established cottage and holiday lettings company we are recruiting for please apply ASAP.

Airline / Aviation Partnerships Account Manager required for an Award Winning and fast-growing, travel brand. An excellent and rare opportunity for an experienced Airline or Airport Ground Operational professional with a sound knowledge of the airline, airport and ground travel operations industry or maybe you’re working within a B2B Account Management and/or Service Delivery role within the Aviation / Ground Transport sector. Hybrid working you'll be based in the North West of England with your home office in Manchester, Lancashire or Cheshire with regular time spent at the company's Head Office and time spent with your airline account stakeholders. Basic up to £40k, company car / car allowance, 20% personal bonus alongside Annual Company Bonus too, plus other great benefits including working normal operational hours of Monday – Friday.

The company has rapidly grown into a resilient business operating internationally across multiple sectors offering leading organisations from a diverse range of industries first class services to their passengers and staff.

This leading travel service and support brand are a fun and approachable group with a culture focused on autonomy and transparency, meaning that they work hard to make sure that you have what you need to get the job done and provide opportunities for you to grow in your career with them. This is an exciting opportunity for you to become part of their experienced UK-based Account Management team within the Aviation / Airline commercial team.

Due to continued success the business have created this fantastic new opportunity for an enthusiastic and driven Aviation / Airline Account Manager with experience and knowledge of operational service delivery with the Aviation / Airline / Airport / Ground Transport sectors based in North West England.

A brief insight in to what you’ll be doing as an Airline / Aviation Partnerships Account Manager:-

• You will be the first point of contact for existing airline clients within your portfolio and be focussed on delivering an efficient, high-quality service always.
• Establish good communication links with airline partner contacts being the face and ambassador of the company in a hybrid working capacity working as well on site at the airport creating a professional image through your knowledge of the client, client contacts and client business.
• Schedule and attend client meetings with appropriate regularity and delivering valued and effective updates and information that is reflected in customer feedback.
• Actively seek out new forms of productive, profitable revenue streams.
• Prepare account development plans for short, medium and long-term strategy for assigned client portfolio.
• Co-ordinate the involvement of internal stakeholders from service delivery, finance, supplier relations and product to ensure customer needs and expectations are met.
• Proactively monitor and assess client trends and internal and external KPIs to provide comprehensive insight and help to drive best practices.

Some benefits you’ll get as an Airline / Aviation Partnerships Account Manager :-

• Hybrid working to support a positive work-life balance with regular time spent with you airline stakeholders and the business Head Office.
• Working Monday - Friday 9am - 5pm!
• Up to £40k basic dependant on skills and experience + 20% bonus
• Company car / allowance
• Share in their success – annual company performance bonus scheme
• 25 days holiday + 8 bank holidays.  In addition, you are also permitted to take your birthday off, on them! (an extra day of annual leave on top of your allowance)
• Length of service awards with increased holiday allowance when you reach key milestones of 5, 8 and 10 years
• Plus other great benefits

What do I need to apply for the Airline / Aviation Partnerships Account Manager: -

• The ideal candidate with have proven Airline and Airport Ground Operational Experience with a sound knowledge of the airline and travel ground operations industry or currently work within a B2B Account Management and/or Service Delivery role within the Aviation / Ground Transport sectors.
• Experience in providing clients with continuous improvement initiatives and will be competent in providing proactive ongoing reporting analysis.
• The successful candidate will be able to demonstrate a clear capability of customer relationship management and rapport-building skills within airport / aviation areas.

Interested?
For more information about this excellent career opportunity as an Airline / Aviation Partnerships Manager for this Award-Winning Travel Company we are recruiting for please apply ASAP. 

Excellent Hybrid career opportunity for a well versed luxury travel professional with experience in selling Canadian and USA luxury travel. You'll be working for one of the UK's most prominent and respected Luxury Tour Operators that have been established for over 25 years and that have won many coveted awards through the years. Offering an excellent basic salary plus both personal monthly commission and quarterly team bonus you’ll certainly be rewarded financially for your strong knowledge of North America & Canada. Working 5 days per week, Monday – Saturday (Saturdays around one a month with reduced hours of 9am – 4pm), 25 days holidays and all Bank Holidays off too! This is a Hybrid role working 3 days in their Manchester office and 2 days at home dealing with the travel trade and direct customers.

A unique opportunity as both a Luxury Travel Consultant and Agency Sales Development Executive for a very well established, award winning and highly respected specialist luxury tour operator. Do you have Luxury Travel experience and looking for something that offers the ability to develop your career in to a retail travel agency sales capacity, where you can develop longstanding business relationships within the retail travel agency sales network across Scotland. Your primary role with be to act as a Luxury Travel Consultant selling everything to North America and Canada with time spent visiting travel agents and attending trade events and networking to further promote this luxury travel brand – Offering an excellent basic salary plus both personal monthly commission and quarterly team bonus you’ll certainly be rewarded financially for your strong knowledge of North America & Canada. Working 5 days per week, Monday – Saturday (Saturdays around one a month with reduced hours of 9am – 4pm), 25 days holidays and all Bank Holidays off too!